AI proves its value in improving customer experiences

January 10, 2019

Companies are on a mission to enhance customer experience, to make life happier for the people with whom they do business. A quick search on business social media site LinkedIn turns up a numerous jobs related to customer experience management.

At the same time customer experience is garnering so much interest, a growing number of organizations are deploying artificial intelligence (AI) tools. Research firm Markets and Markets forecasts that the AI market, including hardware, software, and services, will grow from $21.46 billion in 2018 to $190.61 billion by 2025, at a compound annual growth rate (CAGR) of 37 percent.

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